Question 1

Territory, customer scope and cooperation level are agreed case by case and written into the dealer agreement before the first order.

Accepted Answer

Territory is handled in the agreement, not in a public price list. Before cooperation starts we agree the sales region, the customer scope and the cooperation level, and all three are written into the dealer agreement so that two partners are not sold into the same account.Send the region you cover and the customer types you already serve, and we will confirm what can be protected for your case.

Question 2

Standard models start at 0 MOQ, so a first shipment can be a small trial batch rather than a container load.

Accepted Answer

Standard catalogue models start at 0 MOQ, so a first shipment can be sized to what your market can absorb instead of a container load. Prototype and trial quantities of 20 to 50 pieces are normal requests.Custom housings, new pin layouts and modified heights follow the same 25-day development cycle as any OEM project, and the tooling is done in our own mold shop.

Question 3

Dealers buy at direct factory price with no trading-company layer, and the agreed price level is fixed in the dealer agreement.

Accepted Answer

You buy from the manufacturer rather than through a trading company, so there is no intermediary margin between the factory price and your cost. The price level that applies to your territory and volume band is fixed in the dealer agreement.Volume bands and replenishment terms are reviewed as your business grows, and any change is agreed before it takes effect.

Question 4

Original-factory FAE trains your team on selection, footprint review and failure analysis, and answers technical questions within 24 hours.

Accepted Answer

Training is delivered by original-factory FAE, not by a distributor: product selection across the 13 series, footprint review before a design is frozen, insertion and extraction force questions, and field-return analysis.After training, your team can raise technical questions directly and gets an answer within 24 hours. Troubleshooting guides for the main product families are published on our knowledge hub and can be shared with your customers.

Question 5

Payment terms follow the cooperation level and order scale agreed in the dealer agreement, and are confirmed before the first shipment.

Accepted Answer

Payment terms are set per dealer rather than published as a single policy: they follow the cooperation level, the order scale and the length of the relationship, and are confirmed in writing before the first shipment.For a first trial order the terms are usually the simplest ones; they are reviewed once replenishment becomes regular.

Question 6

Samples are retained for 3 years, so any returned part can be traced to its production lot and analysed by FAE.

Accepted Answer

Samples are retained for 3 years, so a part returned from your customer can be traced back to its production lot and compared against the retained sample. FAE then reports on whether the cause is the connector, the assembly process or handling.Because the analysis is done by the factory that produced the part, the conclusion is usable in a claim discussion with your own customer.

Question 7

Product catalogues, drawings, high-resolution images, application cases and certificate copies are available for your own promotion.

Accepted Answer

Dealers receive the product catalogue, dimensional drawings, high-resolution product images, application cases by industry, and copies of the quality certificates (ISO 9001, ISO 14001, IATF 16949, ISO 16750-3) for use in your own promotion.Where a customer needs a specific document such as a material declaration or a vibration test report, it can be requested for that project.

Question 8

Authorization is confirmed after a short evaluation of your market and customer base; the agreement is signed before the first order.

Accepted Answer

The process is short because it is a commercial conversation rather than a technical one: you describe the region and the customers you already serve, we confirm the product fit and the territory scope, and the dealer agreement is signed before the first order.Technical questions that come up during the evaluation are answered by FAE within 24 hours, so the discussion does not stall on specifications.

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